Graduates will have the knowledge and skills required to: * Provide high quality customer service. * Provide advanced table service, including silver service and gueridon service. * Provide advanced beverage service. * Apply basic wine and food matching principles. * Obtain a Bar Manager’s licence. * Provide full hotel reception services. * Use industry standard front office software programmes.

The Certificate in Front of House Operations (Advanced) programme enables graduates to pursue a professional career in restaurant and/or hotel management. In particular, the programme is designed to meet the needs of students who want to enter the hospitality industry with a customer/guest service focus, and don’t require study in food preparation and cookery.