Get ready to play an integral part in maintaining and optimising vital Information Technology (IT) hardware and systems for organisations all over the world. You’ll be able to build from your existing base of knowledge and experience with IT and focus on important technical support issues such as networking, database and systems administration, security and data management and the prevention, troubleshooting and resolution of technical issues. You’ll also be introduced to important service management and customer service skills that will enable you to work well with other team members and customers.

Graduates of this diploma will have the skills and knowledge to work in roles such as computer technician, help desk and technical support officer, and entry level network administrator, network engineer, and applications support analyst roles.