This qualification will provide you with the skills and knowledge to be competent in a wide range of general Information and Communication Technology (ICT) technical functions and to achieve a degree of self sufficiency as an advanced ICT user. Opportunities for working at this level in information technology may be across a wide range of ICT areas including technical support, network administration, web technologies, software applications and digital media technologies.

help desk officer, help desk assistant, ICT operations support, ICT user support, PC support, technical support