his course will provide students with the knowledge and skills to effectively prepare and deliver an informative talk and social speech to a specified audience, using desktop presentation software as a presentation aid. Students will also be able to take accurate notes and produce the minutes for a formal meeting, effectively use the telephone as a means of communication with customers and prepare and present a set of oral instructions relevant to the business environment. This course includes NZQA unit standards 1307, 1312, 3494, 5940 and 11816.

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