This qualification focuses on establishing work systems and practices that support immediate and ongoing improvements to a business. Participants will develop the skills and knowledge required by a team leader or other person to implement competitive systems and practices in the work of a team or work group within any environment. The qualification covers both introductory and more advanced skills in competitive systems and practices that can be applied across a variety of situations.

Job roles related to this qualification are varied, please see above for a detailed description of career outcomes.