The Certificate III in Customer Contact is designed for customer service representatives looking to develop their skills and expertise. Participants will generally be working in a customer service industry or are after the skills to be able to work in the industry. The course teaches customer contact techniques for delivering product knowledge, dealing with customer complaints, managing stress, leadership and work development.

Successful completion of this qualification may lead to career opportunities such as: * Call Centre Agent * Customer Service Representative * Telesales Representative * Senior Customer Service Representative