The certificate provides technical skills that include support for hardware and software, and an understanding of system concepts and practices. The graduate will be able to show an understanding of the fundamentals of interaction design and the principles of software development. Core IT skills the graduate will achieve are an understanding of ethical, legal and interpersonal skills that will enhance their effectiveness in an IT role. Problem-solving and decision-making techniques will be used to provide innovative and timely information technology outcomes.

Career Options Graduates of this qualification will have the skills and knowledge to work in the IT industry in a range of entry level roles. The scope of the qualification outcomes matches requirements for IT support roles at Tier 1.