The founding vision of East Asia Institute of Management (EASB) is to be a world-class educational institution has been established upon the key essentials of the delivery and administration of academic and student services within the school. We aim to provide a professional, efficient and responsive service to students in order to achieve and maintain standards of excellence in support of our strategic objectives in preparing them as Career Ready Professionals. Essential to this delivery is our undertaking of the Fee Protection Scheme (FPS). EASB is committed to adhere to transparency, full integrity and ethical values in all transactions; placing the welfare of our students above primary organizational gains.EASB has always been aligned to the vision of protecting and enhancing stakeholders' interests through information and education, and inculcating a culture of fair and ethical practices. To further enhance this alignment of vision, EASB had pursued to be awarded the Edutrust Certification Scheme. EASB has since attained the Edutrust award (4-years) in 2010 and we are proud to be amongst the first batch of PEIs to achieve this distinguished recognition. EASB subscribes to this vision by providing academic and service assurance, the details of which are given to students in the Student Handbook, which they will receive upon their admission into our school. Academic assurance is primarily a guarantee of quality lecturers with strong industrial experience and teaching professionalism. But it also includes other assurances, such as Course Entry Requirements and Course Induction Guarantees etc. Service assurance is primarily achieved by our adherence to what we promised students prior to enrollment and throughout their journey with us. The specific guarantees include a proper and clearly-defined feedback-grievance mechanism for students, which can be found in the Course Evaluation Program and Grievance Procedures.