This qualification builds on the learner’s existing IT skills from previous qualifications, in particular the New Zealand Certificate in Information Technology which provides the common core for all of the pathways in the IT professional suite of New Zealand qualifications, which may be recognised as credit towards this qualification. It will prepare people for employment in an entry level IT role in IT technical support, and may also equip people for further IT related study. Graduates will have an awareness of the IT environment, appreciate the needs of users, and be able to provide IT technical support. They will also be able to operate within the applicable professional standards and practice, as part of a team, or independently with a broad level of supervision.

Help Desk Technical Support Junior Administrator Assistant Network Configuration Technician PC Repair Technician Hardware Support Technician.